Sr. Field Applications Specialist - Bioprocess

Woburn, MA

Field Applications Specialist, Bioprocess 1103672

Job Scope & Purpose:

Our Woburn-based start-up client is seeking a Sr./Field Applications Specialist to work as the primary technical interface with customers for demos and post-sale activities.  Help the team by supporting customers by providing expert advice and application support on bioprocess technologies.  If you are looking to transition out of a bench-facing role and into something client/customer facing, consider applying today! You will be the customer expert and work with the organization to provide Voice of the Customer in the development of new products and programs.  

Primary Job Responsibilities:

  • Responsible for commercial product demonstrations and post purchase customer relationship activities  
  • Partner directly with the sales team on technical engagement/demonstration with customers
  • Support installation and initial applications setup with customers
  • Provide ongoing customer support and communications by addressing questions, providing guidance, project management and assistance in a variety of application areas
  • Develop long-term customer relationships, and high customer satisfaction while engaging resources in the team as needed
  • Identify and manage customer technical issues to closure
  • Act as the voice of the Customer on product improvement and new product development projects
  • Support new product validation
  • Draft/develop product documentation, training materials and white papers

Primary Job Requirements:

  • Bachelor’s degree in the life sciences
  • 7+ years’ experience in cell culture operations and upstream applications including lab-bench experience
  • Experience in process development applications in scale up or scale down
  • Able to interact with various levels of clients including technical and non-technical; users, sales, leadership
  • Able to self-motivate and work both independently and as part of a team
  • Eager to develop valuable technical knowledge, while helping others in their learning
  • Comfortable leading in-depth, technical discussions relating to bioprocessing equipment
  • Role may require up to 40% travel domestically/internationally in late 2021 and beyond

About Stratacuity:

Whether you are seeking a career change or simply interested in becoming part of our network, you will appreciate the ethics guiding each Stratacuity team member. We build lasting relationships with exceptional biopharmaceutical talent and take great care to protect your personal information. Upon receiving your inquiry, you may be directly contacted by a Stratacuity team member to discuss your career goals. We will not share your information with anyone without your direct prior consent.
PROVEN SCIENTIFIC PLACEMENT™

 

Stratacuity is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stratacuity will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact us.

 

asobel@stratacuity.com

 

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EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.